effective November 26, 2021
Due to increased numbers of LAST-MINUTE cancellations and rescheduled appointments, we are adopting a new policy to better handle these situations & prevent them in the future.
explanation of cancellation/NO-SHOW Policy
Blue Fox Salon will be charging a cancellation fee(s) for any appointment cancelled or rescheduled within 24 hours of your scheduled appointment; or if you no-show an appointment. Due to the nature of our business, appointments are how our stylists provide for their families. When appointments are cancelled, rescheduled or not shown up for with short notice, it's near impossible to fill those spots last minute. Especially LONG color appointments. To avoid and reduce these situations, read our policy below. Thanks for your continued support!
The following fees will apply to appointments cancelled or rescheduled within 24 hours:
- 50% of your scheduled appointment will be charged to the card on-file (the last card used at your last appointment).
- After 2 incidents of consecutive last minute cancellations/rescheduling attempts we will only schedule you on a "walk-in" basis; calling and scheduling the day of. (Notes will be made in reference to these situations to prevent abuse of policy and understanding)
The following fees will apply to appointments that are no-shows/do not show and give NO notice:
- 100% of your scheduled appointment will be charged to a card on-file (of your choice).
- After 1 no show we will restrict your online booking privileges, and you will be required to book any future appointments on a "walk-in" basis; calling and scheduling the day of. A 50% deposit will be required for any appointments booked.
Beginning Friday, November 26th, 2021, all NEWLY SCHEDULED APPOINTMENTS will require a credit or debit card to be kept on file. Any existing appointments will be required to put a card on-file during checkout at the time of their appointment.
We didn’t come to this decision lightly, and we appreciate your understanding. Any charges to your card on-file are done by a human, your stylist AND the Owner to be exact, and will approved by the owner prior to ensure accurate charges.
Thank you again for your understanding, and please don’t hesitate to ask us for clarification! We know there is always going to be a grey-area; so please reach out with any questions or concerns and we’d be happy to talk with you!
Thanks for your support!
If no one told you today- you're doing a good job... seriously. #adultingishard