effective November 26, 2021
Due to increased numbers of LAST-MINUTE cancellations and rescheduled appointments, we are adopting a new policy to better handle these situations & prevent them in the future.
explanation of cancellation Policy
Blue Fox Salon will be charging a cancellation/rescheduling fee(s) for any appointment cancelled or rescheduled within 48 hours of your scheduled appointment or if you no-show an appointment.
The following fees will apply to appointments cancelled or rescheduled within 48 hours:
- 50% of your scheduled appointment will be charged to a card on-file (of your choice).
- After 2 incidents of consecutive last minute cancellations/rescheduling attempts we will only schedule you on a "walk-in" basis; calling and scheduling the day of.
The following fees will apply to appointments that are no-shows:
- 100% of your scheduled appointment will be charged to a card on-file (of your choice).
- After 1 no show we will restrict your online booking privileges, and you will be required to book any future appointments on a "walk-in" basis; calling and scheduling the day of.
Beginning Friday, November 26th, 2021, all NEWLY SCHEDULED APPOINTMENTS will require a credit or debit card to be kept on file. Any existing appointments will be required to put a card on-file during checkout at the time of their appointment.
We didn’t come to this decision lightly, and we appreciate your understanding. Any charges to your card on-file are done by a human, your stylist to be exact, and will approved by the owner to ensure accurate charges.
Thank you again for your understanding, and please don’t hesitate to ask us for clarification! We know there is always going to be a grey-area; so please reach out with any questions or concerns and we’d be happy to talk with you!
Thanks for your support!
