cancellation faq

If the cancellation/rescheduling policy is broken, or if you do not show up for your appointment, we will charge the amount to the card on file. We will NOT charge your card unless the policy is broken or you do not show up for an appointment. This is to protect our stylists. Salons have been doing this for decades, we're just getting to the party. 

Your card will be charged if an appointment is cancelled or rescheduled within 48 hours of the scheduled appointment, or if you simply do not show up. The Owner and your stylist will review the appointment in question, and the appropriate fees will be applied to the card (of your choice) that is on file. No gratuity will be added to the fee.

They vary based on appointment. If you CANCEL or RESCHEDULE an appointment within 48 hours of the upcoming appointment, 50% of the SCHEDULED VISIT COST will be charged to your card. If you DO NOT SHOW UP to an appointment, 100% of the SCHEDULED VISIT COST will be charged to your card.

Due to the nature of our processing systems, we will know immediately if your card is approved or declined. We will continue to process the payment until it is successful. If we can't tender the payment and we can't get ahold of you, you will not be able to receive services at Blue Fox Salon until the fees are collected in full. 

We will notify you that a cancellation/rescheduling/no-show payment has been made to your card on-file and give you the amount. If you cancel/reschedule within 48 hours of original appointment, 50% of the scheduled appointment is charged.  If you do not show up to the appointment, 100% of the scheduled appointment is charged.

If your fees are processed and received at the time of the incident, you will be able to book future appointments. If your card is declined and we do not have complete payment, you will be unable to receive services at Blue Fox Salon until fees are paid in full. 

If there is a TRUE emergency, we would be more than happy to make appropriate accommodations on an as-needed basis. Please let us know, as we aren't mind readers. It will be up to the Owner to determine if the situation is exempt from policy.

Imagine if you showed up to work, ready to go, and your employer said "clock out and sit at your desk for 3 hours". You'd be upset and worry how you'll provide for your family. That is what happens when stylists have last minute cancellations or changes in schedule. This policy will help protect them and our guests!

If you show up to your appointments, or cancel/reschedule with ample notice outside of 48 hours, it will not affect you!! 

If you cancel or reschedule within 48 hours (aka last minute), your card on file will be charged 50% of the total service. It will be charged 100% if you do not show up/ do not let us know you won't be coming. 

WE DON'T EITHER! 

Quite frankly, we're saddened the policy is even needed in our industry. We LOVE our guests, and honestly we make more AND enjoy it more when you're WITH US! When you DON'T show up or move appointments at the last minute, we lose money AND time with you! So PLEASE just come :) or cancel/reschedule with more notice than 48 hours! 

Decisions like these aren't made lightly. We understand that getting your hair done may not be as important as a medical emergency- but this is someone's LIVELIHOOD! When you don't show up, or change appointments frequently, they lose out on income. The stylists' time is not expendable, and this will help build value in the services our amazing team provide!

Send us an email to info@bluefoxsalon.com and we'll be happy to address any questions or concerns you may have!